Skills & Abilities

Data entry, ten key, proficient in Microsoft Office, customer service and phone skills, quick learner, leadership skills, innovative, forward thinking, teamwork, detail oriented, efficient, analytical

Experience

Exception items team lead, zions bancorporation

2002-present

Supervise team members of Salt Lake Exception Items department

Monitor and adjust workflow to ensure efficiency

Reconcile general ledger accounts for Zions Bancorporation and its affiliates

Schedule team members’ duties

Train on and answer questions about processes and procedures

Process incoming and outgoing returns for Zions Bancorporation and its affiliates

Participate in QA and user acceptance testing for system upgrades

Participate in disaster recovery testing

Provide customer service

NCPC certified

Received TOPS FOCUS Gold Award 2^nd quarter 2008

Received TOPS Powered by People Team Award 1^st quarter 2014

petroleum supply specialist, u.s. army reserve

2001-2009

Operated fuel supply points for a total of over 1 million gallons of fuel with no safety violations

Processed over 75,000 troops and 3 million rounds of ammunition on firing ranges with no safety violations

Worked a total of 124 hours of guard duty

Participated in 20 Change of Command Ceremonies

Inventoried, catalogued and maintained equipment

Drove and operated Tank and Pump Unit

Trained new soldiers to perform their duties

786^th Quartermaster Co Soldier of the Month December 2003

Received Army Commendation Medal for participation in Operation Enduring Freedom February 2003 to June 2004

Received Army Achievement Medal for participation in Operation Bright Star September 2005

Education

Bountiful high school-bountiful, utah

Graduated with High Honors in 2001

Salt lake community college-salt lake city, utah

Currently Pursuing Associates of Science, Business

Current GPA of 4.0

Presented a paper on Fyodor Dostoyevsky’s Crime and Punishment at Salt Lake Community’s 13^th semi-annual Philosophical Conference

Member of Salt Lake Community’s chapter of Phi Theta Kappa

References

References available upon request